Is it necessary
to make a down payment to confirm my booking? ▾
Yes. A deposit,
equivalent to 30% of the total value of the rental, is necessary for your booking
to be confirmed and for the campervan to be delivered to the desired place.
Especially during the high season, we can't guarantee availability without that
deposit. The remaining 70% of the booking value must be paid during check-in.
What payment methods
are permitted? ▾
All debit and
credit cards, cash and bank transfers. On the pickup day you can use the same
card that you used to pay the remaining 70% of the total value of the rental. A
credit card shall be required on the pickup day to guarantee the payment of the
Is there any
hidden / indirect cost? ▾
No. All the
costs mentioned in the confirmation of the booking are final. There will be no
surcharges or hidden costs if the booking remains unchanged. In the event of an
accident or damage, the maximum value will be equal to the previously confirmed
Please note that fuel costs and tolls are the renter's responsibility.
Is there a
minimum booking period? ▾
booking period is 2 nights. During the summer months and high season, the
minimum booking period is generally 5 nights. However, we always try to meet
any request, subject to availability. Send us an
email with your request.
How is the
night rate calculated? ▾
The night rate
is the value charged per night by the company, which includes basic insurance,
assistance 24 hours a day, 7 days a week and VAT. This rate may vary according
to the season, promotions or other rental conditions.
What is required on the check-in day at the campervan? ▾
On the campervan check-in and pickup day, please take the following with
Driving license of all the
Credit card of the renter (with
sufficient cash to cover the value of the security deposit)
Identification document number
(passport / citizen card)
The renter /
driver should be the same person as the holder of the credit card used to pay
the security deposit.
Is the check-in
and check-out available over 24 hours? ▾
Although the normal check-in time is from 08:00h to 17:00h and check-out from
08:00h to 17:00h. But don't worry!
If necessary, you can do your check-in or check-out at any time of the day, with
this service being subject to a variable fee for non-business hours. Send us an
email with your request
Where can I
pick-up and return the campervan? ▾
The pickup and
return of the campervan can be done at our registered office or at Lisbon,
Porto or Faro airports. Also, at all railway and bus stations countrywide.
Normally, check-in / check-out at the hotel or in the city centre will not be
possible due to traffic and parking restrictions. However, in exceptional
cases, please don't hesitate to contact us. Send us your
request by email
condition should the campervans be returned? ▾
should be returned in the same condition as it was delivered to the renter,
clean, with the same fuel level that it was delivered, the wastewater tank and
the toilet cassette should be empty and in good hygienic conditions in general.
A cleaning fee will be charged if the description above is not found to be the
case. The cleaning fee is €100. You can choose not to clean the campervan or
discharge the waste and pay the fee.
is included in the rental and how much is the security deposit? ▾
All the rentals
include OWN DAMAGE INSURANCE with a deductive item of €1500.
The security deposit is €1500.
The security deposit is provided through credit authorisation on the credit
What happens if
I miss my flight or if it's delayed? ▾
check-in can't be done on the scheduled day due to delays, please contact us as
soon as possible, as soon as you are aware of the situation. Booked days lost
shall not be refunded. However, if necessary, we can help you to find transport
and accommodation, depending on availability.
license is required to drive a campervan? ▾
To drive one of
our campervans, all you need is a category B driving license (the same required
for a car) and the driver must be over 21 years old.
Is there a minimum age to drive a campervan? ▾
The minimum age
of 21 years old. Drivers under 25 years old are required to provide a security
deposit of €1900.
How many people
can drive the campervan? ▾
REGISTERED IN THE CONTRACT
For each extra driver REGISTERED IN THE CONTRACT €5
What do I have to do to cancel my booking? ▾
If, unfortunately, you have to cancel your booking, send us an email from the same email account you used for the booking, confirming your name and dates. In accordance with our Terms and Conditions, we will cancel and refund any payments.
And what if I
want to change the data of my booking? ▾
dates, check-in and check-out locations, types of campervan and other details
shall always depend on the availability at that time, and shall always be
subject to the approval of Portugal Surf Campers. Additional rates may be applied;
however, we will always do our best to make our travellers happy! Do not
hesitate to contact us if this is the case.
What is the
updating policy? ▾
We reserve the
right to update or allocate a campervan model similar to your booking.