Frequently Asked Questions

Yes. A deposit, equivalent to 30% of the total value of the rental, is necessary for your booking to be confirmed and for the campervan to be delivered to the desired place. Especially during the high season, we can't guarantee availability without that deposit. The remaining 70% of the booking value must be paid during check-in.

All debit and credit cards, cash and bank transfers. On the pickup day you can use the same card that you used to pay the remaining 70% of the total value of the rental. A credit card shall be required on the pickup day to guarantee the payment of the security deposit.

No. All the costs mentioned in the confirmation of the booking are final. There will be no surcharges or hidden costs if the booking remains unchanged. In the event of an accident or damage, the maximum value will be equal to the previously confirmed security deposit.

Please note that fuel costs and tolls are the renter's responsibility.

The minimum booking period is 2 nights. During the summer months and high season, the minimum booking period is generally 5 nights. However, we always try to meet any request, subject to availability. Send us an email with your request.

The night rate is the value charged per night by the company, which includes basic insurance, assistance 24 hours a day, 7 days a week and VAT. This rate may vary according to the season, promotions or other rental conditions.

On the campervan check-in and pickup day, please take the following with you:

• Driving license of all the drivers
• Credit card of the renter (with sufficient cash to cover the value of the security deposit)
• Identification document number (passport / citizen card)
• Booking sheet

The renter / driver should be the same person as the holder of the credit card used to pay the security deposit.

Yes.
Although the normal check-in time is from 08:00h to 17:00h and check-out from 08:00h to 17:00h. But don't worry!
If necessary, you can do your check-in or check-out at any time of the day, with this service being subject to a variable fee for non-business hours. Send us an email with your request

The pickup and return of the campervan can be done at our registered office or at Lisbon, Porto or Faro airports. Also, at all railway and bus stations countrywide. Normally, check-in / check-out at the hotel or in the city centre will not be possible due to traffic and parking restrictions. However, in exceptional cases, please don't hesitate to contact us. Send us your request by email

The campervan should be returned in the same condition as it was delivered to the renter, clean, with the same fuel level that it was delivered, the wastewater tank and the toilet cassette should be empty and in good hygienic conditions in general. A cleaning fee will be charged if the description above is not found to be the case. The cleaning fee is €100. You can choose not to clean the campervan or discharge the waste and pay the fee.

If your check-in can't be done on the scheduled day due to delays, please contact us as soon as possible, as soon as you are aware of the situation. Booked days lost shall not be refunded. However, if necessary, we can help you to find transport and accommodation, depending on availability.

To drive one of our campervans, all you need is a category B driving license (the same required for a car) and the driver must be over 21 years old.

2 people REGISTERED IN THE CONTRACT
For each extra driver REGISTERED IN THE CONTRACT €5

If, unfortunately, you have to cancel your booking, send us an email from the same email account you used for the booking, confirming your name and dates. In accordance with our Terms and Conditions, we will cancel and refund any payments.

Change of dates, check-in and check-out locations, types of campervan and other details shall always depend on the availability at that time, and shall always be subject to the approval of Portugal Surf Campers. Additional rates may be applied; however, we will always do our best to make our travellers happy! Do not hesitate to contact us if this is the case.

We reserve the right to update or allocate a campervan model similar to your booking.